Introduction

At Keldas, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and store your information when you use our services, including our website and educational programs. Please read this policy carefully to understand our practices regarding your personal data.

This policy applies to all users of Keldas services, including visitors to our website, participants in our educational programs, and subscribers to our newsletter. By accessing our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We collect several types of information from and about users of our services, including:

Personal Information

When you register for our educational programs, subscribe to our newsletter, or fill out contact forms, we may collect personally identifiable information such as:

• Name and contact details (email address, phone number, physical address)
• Payment information (for course registrations)
• Professional information (education, occupation, company)
• Communication preferences

Usage Information

We automatically collect certain information about how you use our services, including:

• Log data (IP address, browser type, pages visited, time spent)
• Device information (operating system, device type)
• Location data (country, region)
• Interaction data (course progress, resource downloads)

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance user experience and collect usage information. These technologies help us remember your preferences, analyze trends, administer the website, and gather demographic information about our user base as a whole.

How We Use Your Information

We use the information we collect for various purposes, including:

Providing and Improving Our Services

• Delivering educational content and resources
• Processing transactions and managing accounts
• Enhancing and personalizing user experience
• Developing new features and services

Communication

• Sending administrative notifications (confirmations, updates)
• Distributing newsletters and educational materials
• Responding to inquiries and support requests
• Providing information about relevant services and events

Analytics and Research

• Understanding user behavior and preferences
• Measuring the effectiveness of our content and marketing
• Improving our website and educational programs
• Generating aggregated statistics about our user base

Legal and Security Purposes

• Complying with legal obligations
• Protecting our rights, property, and safety
• Detecting and preventing fraudulent activities
• Enforcing our terms of service

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers

We work with third-party service providers who perform functions on our behalf, such as hosting services, payment processing, email delivery, and analytics. These providers have access to personal information needed to perform their functions but are contractually obligated to maintain the confidentiality and security of your data.

Business Partners

We may share information with educational partners and affiliates to provide joint content and services or to facilitate educational opportunities that may interest you. These partners are bound by confidentiality obligations.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court order, government request). We may also disclose information to protect our rights, property, or safety, as well as those of our users or others.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, personal information may be among the transferred assets. We will notify you via email and/or prominent notice on our website of any change in ownership or uses of your personal information.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure network infrastructure with firewalls
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Staff training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Information

You have the right to access the personal information we hold about you and to receive information about how we process it.

Correction

You have the right to request correction of inaccurate or incomplete personal information we maintain about you.

Deletion

You have the right to request deletion of your personal information in certain circumstances, subject to legal retention requirements.

Restriction and Objection

You have the right to request restriction of processing of your personal information and to object to certain processing activities.

Data Portability

You have the right to receive your personal information in a structured, commonly used format and to transmit that data to another controller.

Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in each communication or by contacting us directly.

Cookies and Tracking

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, though this may impact certain features of our website.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our relationship with you
• Legal obligations to which we are subject
• Applicable statute of limitations periods
• Ongoing or potential disputes or legal claims
• Guidelines issued by relevant data protection authorities

When personal information is no longer needed, we will securely delete or anonymize it.

International Data Transfers

Keldas is based in Ghana, and your information may be processed and stored in Ghana and other countries where our service providers maintain facilities. These countries may have data protection laws that differ from those in your country of residence.

When we transfer personal information outside of your country, we implement appropriate safeguards to ensure that your information receives adequate protection, such as standard contractual clauses approved by relevant authorities.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Keldas
11 Cape Coast Road
Cape Coast, Ghana
Phone: +233 33 213 6801
Email: privacy@keldas.com

We will respond to your inquiry as soon as possible and within applicable legal timeframes.